Customer approach

You as a customer are at the center of everything we do. We value the personal relationship with all our customers, and our approach is to not only be your provider conducting transports from A to B.

We believe in solid, trusting, and long-lasting relationships, and always strive for being your preferred partner who helps you navigate the complexity of logistics as your extended supply chain arm.

We have been in business for 120 years and the one thing we have learned over time is that our success is contingent on our customer service excellence.

This approach is woven into our everyday way of conducting business. We call it the LEMAN way.

Listening to you proactively

To constantly improve your experience along with our products and services, we are making use of the globally renowned method, Net Promoter Score (NPS), to measure customer satisfaction. 

You may therefore receive an email from us, asking you to score your experience with LEMAN on a scale of 0-10.

Your privacy matters to us, so to help us conduct these surveys within rules and regulations, we have partnered up with the software company nps.today. All data and answers you share with LEMAN through the surveys will be kept internally. It will not be disclosed to any third parties.